Register Your Service Request Here
Register Your Service Request Here
Kiwva care is an online complain portal where you can register your complain regarding any problem in your modular kitchen & wardrobe after installation. Our maintenance team will take care of your kitchens & wardrobes.
Just submit your service request or any problem you are facing & we will get back to you with the best solution as soon as we can.
What is KiwvaCare?
It is our post installtion service & warranty program where our team visit your kitchen or wardrobe to ensure everything is working properly.
Whom do I contact if I need a FREE service visit?
Please visit www.kiwva.com/kiwvacare & submit your details & the problem you are facing.
Do I have to pay for every service?
Absolutely not. We provide lifetime post installation service for free. Our services include a routine check up of kitchen & wardrobe. For eg: Alignment & Balancing of shutters & other fitting installed by us.
Replacement of any product apart from manufacturing defect is chargeable.
I understand Kiwva offers a lifetime warranty . What does this cover?
- Kiwva lifetime warranty only applies if the products are properly maintained & used for domestic us e. Normal incidental deterioration that is considered as natural wear & tear of finishes & surfaces, for eg: nicks, cuts, scratches & abrasions which result from normal use during the standard life of the product are not covered under any kind of warranty.
- The Kiwva lifetime warranty are only valid on happ & wudnox fittings. The warranty period of other hardware, fittings, accessories & appliances apart from happ & wudnox hardware, fittings, & accessories will be the same as that offered by the original product manufacturer.
- The customer must have proof that the payment of the product has been fully paid by him/her.
Kiwva does not warrant against & is not responsible for any condition of the product attributable to; or any damage to products caused by any of the following:
- Normal incidental deterioration that is considered as natural wear & tear of finishes & surfaces, for eg: nicks, cuts, scratches & abrasions which result from normal use during the standard life of the product.
- Kiwva lifetime warranty does not cover rusting of channels, hinges & other metallic parts. These could be damaged due to house hold chemical & sprays. Hence, care is to be taken while using such products around hardware & accessories.
- Water leakage & seepage within the building structure & continuous dampness of the surface beyond:
-72 Hours For BWP Grade Plywood
-48 Hours For BWR Grade Plywood
-24 Hours For MDF
- Degradation, fading etc in color, grain or texture of natural wood materials, laminate, acrylic, PU paint & other covering material due to sunlight or other environmental factors; Excessive light, moisture or heat.
- Use of inappropriate chemical, detergents, abrasives or other inappropriate cleaning agents that can damage the surface of any material or rust the accessories, channels or hinges.
- Alterations, modifications, or use of products which is beyond or inconsistent with supplied product instructions & has not been authorized by Kiwva.
- Damaged caused by any natural event such as earthquake, floods, lightning or any environmental conditions.
- Kiwva Liability under this warranty is limited to repairing & /or replacing defective products or workmanship of the products .
- The warranty will not cover any loses & damages caused directly or indirectly by the products.
- The lifetime warranty on hardware, fittings & accessories will be valid on billed product/items only.