Kiwva Care

Kiwva Kiwva Care

Register Your Service Request Here

Register Your Service Request Here

Kiwva Care

Kiwva care is an online complain portal where you can register your complain regarding any problem in your modular kitchen & wardrobe after installation. Our maintenance team will take care of your kitchens & wardrobes.
Just submit your service request or any problem you are facing & we will get back to you with the best solution as soon as we can.

FAQ

What is KiwvaCare?

It is our post installtion service & warranty program where our team visit your kitchen or wardrobe to ensure everything is working properly.

Whom do I contact if I need a FREE service visit?

Please visit www.kiwva.com/kiwvacare & submit your details & the problem you are facing.

Do I have to pay for every service?

Absolutely not. We provide lifetime post installation service for free. Our services include a routine check up of kitchen & wardrobe. For eg: Alignment & Balancing of shutters & other fitting installed by us.

Replacement of any product apart from manufacturing defect is chargeable.

I understand Kiwva offers a lifetime warranty . What does this cover?

  • Kiwva lifetime warranty only applies if the products are properly maintained & used for domestic us e. Normal incidental deterioration that is considered as natural wear & tear of finishes & surfaces, for eg: nicks, cuts, scratches & abrasions which result from normal use during the standard life of the product are not covered under any kind of warranty.
  • The Kiwva lifetime warranty are only valid on happ & wudnox fittings. The warranty period of other hardware, fittings, accessories & appliances apart from happ & wudnox hardware, fittings, & accessories will be the same as that offered by the original product manufacturer.
  • The customer must have proof that the payment of the product has been fully paid by him/her.

Kiwva does not warrant against & is not responsible for any condition of the product attributable to; or any damage to products caused by any of the following:

  • Normal incidental deterioration that is considered as natural wear & tear of finishes & surfaces, for eg: nicks, cuts, scratches & abrasions which result from normal use during the standard life of the product.
  • Kiwva lifetime warranty does not cover rusting of channels, hinges & other metallic parts. These could be damaged due to house hold chemical & sprays. Hence, care is to be taken while using such products around hardware & accessories.
  • Water leakage & seepage within the building structure & continuous dampness of the surface beyond:

-72 Hours For BWP Grade Plywood

-48 Hours For BWR  Grade Plywood

-24 Hours For MDF

  • Degradation, fading etc in color, grain or texture of natural wood materials, laminate, acrylic, PU paint & other covering material due to sunlight or other environmental factors; Excessive light, moisture or heat.
  • Use of inappropriate chemical, detergents, abrasives or other inappropriate cleaning agents that can damage the surface of any material or rust the accessories, channels or hinges.
  • Alterations, modifications, or use of products which is beyond or inconsistent with supplied product instructions & has not been authorized by Kiwva.
  • Damaged caused by any natural event such as earthquake, floods, lightning or any environmental conditions.
  • Kiwva Liability under this warranty is limited to repairing & /or replacing defective products or workmanship of the products .
  • The warranty will not cover any loses & damages caused directly or indirectly by the products.
  • The lifetime warranty on hardware, fittings & accessories will be valid on billed product/items only.

Get In Touch

Get In Touch